Quality Policy

Alliance Memory is committed to satisfying our customers.  We achieve this by meeting their needs and exceeding their expectations through error-free competitive products, on-time delivery, and customer service that sets the standard for our industry.  We are committed to the continual improvement of the effectiveness of our quality management system.

Quality Objectives

• To deliver error free competitive products on time with 100% reliability (as measured by returns to suppliers).
  
  
• To ensure everyone in our company does their job right the first time, every time (as measured by mistakes that get out the door).
  
  
• To ensure that customer returns are less than 1% (as measured by the documentation required in the RMA file).

• To provide timely response to customer inquiries (as measured by an internal goal of hours or days from initial call, or email etc.).