Alliance Memory is committed to satisfying our customers. We achieve this by meeting their needs and exceeding their expectations through error-free competitive products, on-time delivery, and customer service that sets the standard for our industry. We are committed to the continual improvement of the effectiveness of our quality management system.
The Alliance Quality Objectives
- To deliver error free competitive products on time with 100% reliability (as measured by returns to suppliers).
- To ensure everyone in our company does their job right the first time, every time (as measured by mistakes that get out the door).
- To ensure that customer returns are less than .5% (as measured by the documentation required in the RMA file).
- To provide timely response to customer inquiries (as measured by an internal goal of hours or days from initial call, or email etc.).