Alliance Memory Quality Policy
Our Commitment to Excellence
Alliance Memory Quality Policy
Alliance Memory is committed to satisfying our customers. We achieve this by meeting their needs and exceeding their expectations through error-free competitive products, on-time delivery, and customer service that sets the standard for our industry. We are committed to the continual improvement of the effectiveness of our quality management system.
Our Commitment to Quality
At Alliance Memory, quality is not just a policy; it’s a core value. We understand that our memory solutions are used in critical applications across diverse industries, including:
- – Medical devices
- – Automotive systems
- – Industrial equipment
- – Telecommunications
Therefore, we strive for excellence in every aspect of our operations to ensure the reliability and performance of our products.
Alliance Memory Quality Objectives
To ensure we meet our commitment to quality, we focus on the following key objectives:
- – Product Reliability: To deliver error-free competitive products on time with 100% reliability (as measured by returns to suppliers).
- – Operational Excellence: To ensure everyone in our company does their job right the first time, every time (as measured by mistakes that get out the door).
- – Customer Satisfaction: To ensure that customer returns are less than 0.5% (as measured by the documentation required in the RMA file).
- – Responsive Service: To provide timely response to customer inquiries (as measured by an internal goal of hours or days from initial call, or email etc.).
Quality Standards at Alliance Memory: ISO 9001:2015
Alliance Memory’s dedication to quality is further demonstrated by our ISO 9001:2015 certification.
For Quality Assurance support please contact: quality@alliancememory.com
Download a printable copy of our Quality Commitment.